Shipping Policy

9.1 Shipping Responsibility

Shipping is the responsibility of the Seller. X Football does not hold, pack, or dispatch any physical items. All shipping arrangements are made directly between the Seller and their chosen carrier.

9.2 Shipping Costs

Sellers set their own domestic and international shipping costs at the point of listing. Shipping costs are displayed to Buyers on the product page prior to purchase. X Football does not add additional shipping fees beyond those set by the Seller.

9.3 Dispatch Timeframe

Sellers are required to dispatch sold items within 3 business days of order confirmation, unless a longer dispatch window is expressly stated in the listing. Sellers who consistently fail to dispatch within the stated window may be subject to account review. Sellers must update the order status on the Platform when an item is dispatched.

9.4 Tracking

Sellers are strongly encouraged to use tracked shipping services and to provide tracking numbers through the Platform. Providing tracking information protects both Sellers and Buyers in the event of a dispute. Sellers who do not provide tracking accept a greater risk of liability in 'item not received' disputes.

9.5 Lost or Damaged Items in Transit

If an item is lost in transit

• The Buyer should raise a dispute through the Platform within 14 days of the expected delivery date. Disputes raised within the first 3 days of expected delivery are fast-tracked.
• X Football will request tracking information and evidence of dispatch from the Seller.
• Where loss is confirmed, X Football will determine the appropriate resolution in accordance with the Buyer Protection Policy.

If an item arrives damaged

• The Buyer should photograph the damage and packaging immediately on receipt.
• A dispute should be raised through the Platform within 14 days.
• X Football will mediate between Buyer and Seller.
• Sellers are responsible for adequate packaging. Claims for damage resulting from insufficient packaging will generally be resolved in the Buyer's favour.

9.6 International Shipping

Sellers may offer international shipping at their discretion. When purchasing from an international Seller, Buyers should be aware that:

• Import duties, taxes, and customs fees are the Buyer's sole responsibility;
• Delivery times may be significantly longer than domestic estimates; and
• some jurisdictions have restrictions on the import of certain goods, it is the Buyer's responsibility to ensure compliance with local laws.

X Football does not accept liability for items seized by customs authorities.