Support
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Help You?
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FAQs
Frequently Asked Questions
Can't find your answer? Contact our support team directly.
Contact SupportFor Buyers
Buyer Support
How Buying Works
Browse, add to cart, pay securely, and track your order. Every purchase is covered.
Make an Offer
Negotiate directly with sellers on eligible listings. Offers expire after 48 hours.
Payment Security
All payments processed by Stripe. Funds held until you confirm receipt. Never pay off-platform.
Tracking Your Order
Sellers dispatch within 3 business days and upload tracking. Full order status in your Orders page.
Returns & Refunds
Request a return within 7 days of delivery if the item isn't as described. Refunds in 3–5 days.
Buyer Protection
If an item is inauthentic or doesn't arrive, you receive a full refund. No exceptions.
For Sellers
Seller Support
Becoming a Seller
Complete the onboarding wizard, connect Stripe, and get reviewed. Approved sellers can list immediately.
Creating Listings
New listings are reviewed within 24 hours. Clear photos and accurate grading get approved faster.
Fees & Payouts
Free 0%, Pro 8%, Elite 7%, plus 3% Stripe. New sellers get a 30-day trial at 0% Seller Fee.
The Crest
The Crest is X Football's verified seller mark, earned through identity checks, listing standards, and track record.
Shipping & Dispatch
Dispatch within 3 business days. Upload tracking immediately. You arrange your own postage.
Seller Dashboard
Manage listings, track orders, view analytics, and connect Shopify, all in one place.
Trust & Safety
Policies & Safety
Buyer Protection
Full refund if an item is inauthentic, not as described, or doesn't arrive.
Seller Verification
All sellers are manually reviewed and approved before going live.
Authenticity Standards
Zero tolerance for replicas and counterfeits. Sellers who list fakes are banned.
Prohibited Items
Counterfeits, unlicensed merchandise, stolen goods, and digital items are banned.
Returns & Disputes
Return within 7 days for items not as described. X Football mediates disputes.
Counterfeit Policy
Zero tolerance. Confirmed fakes result in immediate account removal.
Cancellation Policy
Sellers must fulfil confirmed orders. Repeated cancellations affect standing.
Dispute Resolution
If parties cannot agree, X Football reviews evidence and makes a final decision.
Get in Touch
Contact Support
Average response time under 24 hours.
Verified Sellers receive priority support
Learn
Expert Guides
Grading Kit Condition
DS, VNDS, Excellent, Good, Fair, what each grade means and how to assess before buying.
Match-Worn vs Player Issue
Player Issue items are made to pro spec but never worn. Match Worn shows use. How to tell the difference.
Identifying Vintage Kits
Tags, labels, fonts, and material details that help date a vintage jersey, from the 1970s through the early 2000s.
Boot Condition Guide
New With Box through to Fair, our grading scale for football boots with examples.
How to Photograph Listings
The shots buyers need: front, back, badges, tags, any wear. Good photography sells faster and reduces disputes.
Still Need Help?
We're Here for You
Our support team responds to every request within 24 hours. Verified Sellers get priority access.