Shipping & Delivery
How quickly do sellers need to dispatch?
X Football sets clear dispatch expectations for sellers. Buyers should receive a tracking update within 3 days of placing their order.
The 3-day rule
Sellers are required to dispatch all orders within 3 days of the order being confirmed. If that deadline falls on a Saturday or Sunday it rolls forward to the Monday. The exact date is shown on the order in the Seller Dashboard and on the sale confirmation email, so there is nothing to calculate.
Uploading tracking
As soon as the item is with the carrier, sellers must upload the tracking number to the order in their Seller Dashboard. This updates the buyer automatically and demonstrates the item is on its way.
The late-shipment fee
An order that is not marked as shipped by its deadline incurs a late-shipment fee of 5% of the item price, deducted from the seller's payout when it is released. Shipping costs are excluded from the calculation. Sellers are emailed a reminder 24 hours before the deadline, and again if the fee is applied. The fee does not cancel the order or the obligation to ship — the item still needs to go out, and the payout still releases once the buyer confirms delivery.
What if a seller is slow to dispatch?
If tracking hasn't been uploaded after 3 days and you haven't heard from the seller, contact X Football support. We'll chase the seller on your behalf. Repeated late dispatch is also reflected in the seller's Crest standing.
Communication
If you know there will be a delay, for example, you're travelling or the item needs to be retrieved, message the buyer before the order is placed or immediately after. Buyers are much more understanding when they're kept informed.
List items only when you have them in hand and ready to ship. Pre-listing items you're waiting to receive yourself is the most common cause of dispatch delays.
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