Selling
Can I cancel an order after it has been placed?
When a buyer places an order, they are committing their money based on your listing. Cancelling after the fact creates a poor experience and undermines trust in the platform. X Football takes cancellations seriously.
When cancellation may be acceptable
If an item is lost, damaged, or has a significant issue that arose after the sale (e.g. discovered damage that wasn't visible before), contact X Football support immediately with details. We'll work with you and the buyer to resolve it.
What happens if you cancel
The buyer receives a full refund. The cancellation is recorded on your account. Multiple cancellations will negatively affect your seller standing and visibility on the platform.
Repeated cancellations
Sellers who cancel multiple orders in a short period, without legitimate reason, face suspension. X Football reserves the right to remove sellers who demonstrate a pattern of accepting orders they cannot or do not intend to fulfil.
What you should do instead
If you are unsure about stock or condition, do not list the item until you are confident it's ready to ship. Keep your listings accurate and only list items you have in hand.
Contact support before the buyer contacts us, proactive communication is always handled more favourably than complaints.
Related Articles
More in Selling
Need more help?
Our support team responds within 24 hours. Verified sellers get priority access.
Contact Support