Payments & Fees
When do I receive my payout?
Payouts are processed through Stripe Connect. X Football holds payment until the buyer confirms receipt, then releases funds to your Stripe balance.
Payout timeline
Once the buyer confirms receipt of their order, your payout is initiated within 2–3 business days. Stripe then transfers the funds to your connected bank account, this typically takes a further 1–2 business days depending on your bank.
What triggers the payout
Payouts are triggered when the buyer marks the order as received in the Orders page. If the buyer does not confirm receipt manually, the system will automatically trigger the payout after a set number of days from the confirmed delivery date.
Tracking your payouts
You can see payout history and status in your Seller Dashboard under the Payouts section. Each payout shows the order it relates to, the gross sale amount, Seller Fee deducted, Stripe fee, and net amount paid out.
If a payout is delayed
Delays can occur if your Stripe account requires additional verification, if there is a dispute on the order, or if there is a platform hold on your account. Check your Stripe dashboard first, most delays are flagged there with a reason.
Make sure your Stripe account details (bank account and identity verification) are fully complete. Incomplete Stripe onboarding is the most common cause of payout delays.
More in Payments & Fees
Need more help?
Our support team responds within 24 hours. Verified sellers get priority access.
Contact Support